10. Management of business continuity
The customer is responsible for the continuity of his information system and must ensure that the services made available by Shellrent, the options selected and the additional systems implemented by it, enable him to achieve his objectives.
On the other hand, Shellrent, as a hosting provider, guarantees the operational continuity of the infrastructures (devices, applications and operational processes), adopting the following mechanisms:
- The continuity of the datacenter
- The management of servers and systems under direct responsibility
- Technical support of the service
- The redundancy of the devices and servers used for system administration
At the same time, other mechanisms, such as the backup of network configurations and devices, guarantee recovery in the event of an accident. Based on the service, Shellrent will make available to the customer backup and restore functionality which may be included in the base offering as well as paid options.