Plus assistance: immediate response to your needs
Choose Assistance Plus to be followed by our team of expert technicians in a privileged way.
Get faster response times to all your inquiries by accessing a range of exclusive services
Get call back when you prefer by one of our consultants to manage your case in real time
Benefits extended to all services active in the account, for the whole year of coverage
Support Plus is compatible with all Shellrent Services
Combine Support Plus with any of our services such as a domain, server or cloud. In this way, the benefits will be extended to any service active in the account for the entire year of coverage.
Service Fee Plus
With an annual fee of € 89 + VAT, your requests will be handled more quickly, it will be possible to request a contact from a specialized technician at a specific time of day and have one hour of dedicated remote technical assistance available (remote-hand).
Technical interventions discounted
Access all the technical interventions in our Price List at a discounted price of 20% with no limits on the amount and with the highest priority. If you use these interventions often, the Plus Assistance Service helps you reduce costs and speed up the resolution of your requests.
Exclusive benefits for customers with Assistance Plus
Each customer with the active Assistance Plus service will be able to access a series of exclusive services that will allow him to be followed in a preferential manner by our support team.
Priority management of requests
All technical requests sent via Ticket will be handled with the highest priority. This allows you to save time and get the problem solved more quickly and completely
Priority telephone support
With Assistance Plus you will have priority access to the telephone assistance channel: thanks to the automatic recognition of the calling number, every phone call will be addressed to a second level operator who is always available
Preferred Callback Service
Request to be contacted by one of our consultants (technical, administrative or commercial) at the number you prefer. You will be called back immediately and the request will be handled in real time
The technical support team will have the ability to connect to the remote computer or server for problem diagnostics and subsequent resolution. It is possible to purchase additional hours of assistance for any kind of technical activity. The first hour is already included
Discounted technical interventions
Automatically get 20% discount on all technical activities that will be carried out by our support team. You can request interventions directly from the Manager control panel and view their progress
Each activity performed will be fully tracked through the Manager control panel and will be available for consultation even once the intervention is finished