Web Genius is the specific professional assistance service for your CMS application
Thanks to the Web Genius service you can request a series of technical interventions carried out by our experts directly on your CMS WordPress, Joomla or PrestaShop to solve application problems, bugs, malware, updates and much more.
How does Web Genius work?
Request the advice of our webmasters to define the problem of your CMS application WordPress, Joomla or PrestaShop. The analysis is used to identify the causes of the problem and provide a quote with the most suitable intervention, defining timing and prices. The analysis could in the first instance be decisive for very simple or fast problems.
If the analysis is not conclusive, you can proceed with the acceptance of the planned intervention, in which the webmasters will try to solve the problem by adopting the best possible solutions.
After acceptance of the quote, the webmasters will intervene on your application to solve the problem. Below are the various types of intervention: updates, malware removal, custom backup, reset and password recovery.
Intervention estimates
CMS version update
CMS Core update to maintain application security.
- Estimated time: 1h
- Indicative estimate: 45€ + VAT
CMS Theme Update
Perform an update of your CMS template to avoid future risks.
- Estimated time: 2h
- Indicative estimate: 90€ + VAT
CMS Plugin Update
Perform an update of one or more plugins to ensure the security of the CMS.
- Estimated time: 2h
- Indicative estimate: 90€ + VAT
Application Malware Removal
Remove the most common types of malware and complex infections from your web or application space.
- Estimated time: 3h
- Indicative estimate: 135€ + VAT
Reset / Recupero Password CMS
CMS password reset or password recovery to access your application again.
- Estimated time: 1h
- Indicative estimate: 45€ + VAT
Performing Custom Backup
Perform a one-time custom backup of your application, complete with web content and related database.
- Estimated time: 1h
- Indicative estimate: 45€ + VAT
The above prices are an estimate only. It may happen that the intervention, even if planned during the first phase of analysis, is not completely resolving for the problem detected, and we cannot in any case guarantee a complete resolution of the application problems. We also reserve the right, during the analysis, to refuse any further interventions, should we consider that we do not have the resources or the skills to solve the problem.
Plus + Web Genius Support: 20% discount
Are you a Shellrent customer and have the Support Plus service active?
By purchasing an intervention from the Web Genius service online you will get an immediate 20% discount on the price.
Frequent questions
If you are already our customer and you have activated the Assistance Plus service, you will get a 20% discount on all specific assistance interventions that can be purchased online.
By requesting the analysis of the application, the webmaster will be able to identify the causes of the problem and provide a quote with the most suitable intervention to solve the problem, defining timing and prices. The analysis could be decisive for very simple and fast problems; alternatively, you can proceed with the purchase of the actual intervention of the webmaster on your CMS application.
Web Genius is the specific assistance service for your CMS application. After requesting a preliminary analysis, you can purchase the estimated technical intervention performed by our webmasters directly on your application.
The first analysis aims to identify the causes of the problem and provide a quote for resolution, with defined times and prices. It is not possible to guarantee 100% resolution of the problem since webmasters intervene on applications and websites developed by third parties, therefore they cannot know exactly the impact of certain actions on the site. In 93% of cases* our interventions are decisive; the remaining 7% still represents excellent advice aimed at circumscribing and better identifying the problem.
_ * The percentages are based on the success of the interventions from 2019 to today._
Our expert webmasters provide specific assistance for CMS WordPress, Joomla and PrestaShop applications.