Web Genius is the specific professional assistance service for your CMS application
Thanks to the Web Genius service you can request a series of technical interventions carried out by our experts directly on your CMS WordPress, Joomla or PrestaShop to solve application problems, bugs, malware, updates and much more.
If you are already our customer and you have activated the Assistance Plus service, you will get a 20% discount on all specific assistance interventions that can be purchased online.
By requesting the analysis of the application, the webmaster will be able to identify the causes of the problem and provide a quote with the most suitable intervention to solve the problem, defining timing and prices. The analysis could be decisive for very simple and fast problems; alternatively, you can proceed with the purchase of the actual intervention of the webmaster on your CMS application.
Web Genius is the specific assistance service for your CMS application. After requesting a preliminary analysis, you can purchase the estimated technical intervention performed by our webmasters directly on your application.
The first analysis aims to identify the causes of the problem and provide a quote for resolution, with defined times and prices. It is not possible to guarantee 100% resolution of the problem since webmasters intervene on applications and websites developed by third parties, therefore they cannot know exactly the impact of certain actions on the site. In 93% of cases* our interventions are decisive; the remaining 7% still represents excellent advice aimed at circumscribing and better identifying the problem.
_ * The percentages are based on the success of the interventions from 2019 to today._
Our expert webmasters provide specific assistance for CMS WordPress, Joomla and PrestaShop applications.