Web Genius is the professional assistance service for your CMS application
Thanks to the Web Genius service you can request a series of technical interventions carried out by our experts directly on your WordPress , Joomla or PrestaShop CMS to solve application problems, bugs, malware, updates and much more.
How does Web Genius work?
Analysis request
Request the advice of our webmasters to define your CMS application problem (WordPress, Joomla or PrestaShop). The analysis is meant to identify the causes of the problem and provide a quote with the most suitable intervention, defining times and prices. The analysis could in the first instance be decisive for very simple or fast problems.
Quotation request
If the analysis is not conclusive, you can proceed with the acceptance of the planned intervention, in which the webmasters will try to solve the problem by adopting the best possible solutions.
Webmaster intervention
After acceptance of the quote, the webmasters will intervene on your application to solve the problem. Below are the various types of intervention: updates, malware removal, custom backup, reset and password recovery.
Intervention estimates
CMS version update
CMS Core update to maintain application security.
CMS Theme Update
Perform an update of your CMS template to avoid future risks.
CMS Plugin Update
Perform an update of one or more plugins to ensure the security of the CMS.
Application Malware Removal
Remove the most common types of malware and complex infections from your web or application space.
CMS Password Reset / Recovery
CMS password reset or password recovery to access your application again.
Performing Custom Backup
Take a one-time custom backup of your application, complete with web content and related database.
The above prices are only an estimate . It may happen that the intervention, even if planned during the first phase of analysis, is not completely resolving for the problem detected, and under no circumstances can we guarantee complete resolution application problems. We also reserve the right, during the analysis, to refuse any further interventions, should we consider that we do not have the resources or the skills to solve the problem.
Support Plus + Web Genius: 20% discount
Are you a Shellrent customer and do you have your Support Plus service active?
By purchasing a Web Genius intervention online you will get the 20% immediate discount on the price.
Request application intervention Discover Support PlusFAQ
By requesting the analysis of the application, the webmaster will be able to identify the causes of the problem and provide a quote with the most suitable intervention to solve the problem, defining times and prices. The analysis could be decisive for very simple and fast problems; alternatively, you can proceed with the purchase of the actual intervention of the webmaster on your CMS application.
If you are already our customer and you have activated the Assistance Plus service, you will get a 20% discount on all specific assistance interventions that can be purchased online.
The first analysis aims to identify the causes of the problem and provide a quote for resolution, with defined times and prices.
It is not possible to guarantee 100% resolution of the problem since webmasters intervene on applications and websites developed by third parties, therefore they cannot know exactly the impact of certain actions on the site.
In 93% of cases * our interventions are decisive; the remaining 7% still represents excellent advice aimed at circumscribing and better identifying the problem.
* The percentages are based on the success of the interventions from 2019 to today.
Web Genius is the specific assistance service for your CMS application. After requesting a preliminary analysis, you can purchase the estimated technical intervention performed by our webmasters directly on your application.
Our expert webmasters provide specific assistance for WordPress, Joomla and PrestaShop CMS applications.